Unified IT Management Platform
Unified IT Management Platform
At the core of our services that enable organizations’ IT teams to improve efficiency, reduce costs, reduce risk and deliver better service to their users, is the iLLÜM Unified IT Management Platform.
At the core of our services that enable organizations' IT teams to improve efficiency, reduce costs, reduce risk and deliver better service to their users, is the iLLÜM Unified IT Management Platform.
This SaaS offering hosted and managed by iLLÜM provides a comprehensive solution set that combines IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities into a single, integrated platform for all aspects of IT service delivery and operations.
Platform Features -
- Personalized Daily Activity Homepage - It provides access to all platform components, a personalized display of all active and upcoming tasks and work assignments, the current portfolio of projects and other relevant information through a signle pane of glass.
- Risk Insight - Provides real-time business and IT risk reporting along with control implementation and work status.
- Program/Project Management - Enables IT teams and business stakeholders to plan, track, and manage projects more effectively, while providing cross team visibility and collaboration.
- IT Budget Management - An integrated robust set of tools for managing IT budgets, including forecasting, tracking and controling IT expenses at the project level in real-time.
- Time Management - Enables IT teams to plan and track individual work, budget and measure the allocation of resources between project and support efforts, manage resources, and deliver projects on time and within budget.
- ITSM Service desk - Provides a single point of contact for IT service requests, incidents, and inquiries. Direct links into the Time Management capabilities supports combined reporting of Project and Service Desk activities.
- Problem Management - Helps IT teams identify the root cause of recurring incidents and develop permanent solutions.
- Vendor Management - A contract management system that enables IT teams to manage contracts with vendors and service providers, including tracking performance, compliance, and costs.
NO LONG-TERM COMMITMENTS
- Access to the platform is offered on a month-to-month bases.
To learn more about how iLLÜM may be able to help your organization please schedule a brief conversation with one of our advisors - Schedule 20 Minutes