ITSM Service Desk (HelpDesk)

iLLÜM Advisors offers a managed industry-leading IT Service Management (ITSM) Service Desk as a service. Our ITSM Service Desk is an integrated solution that provides organizations with a streamlined approach to incident management and service delivery. It offers an efficient way to manage requests, incidents, and service requests across multiple channels, including email, phone, and web. It also supports an array of features such as automation, customization, and integration with other enterprise systems.

iLLÜM’s ITSM Service Desk helps organizations in streamlining their operations and ensuring service delivery to their customers. With the help of this service desk, organizations can easily track, prioritize, and manage their IT service desk requests. Additionally, they can also assign tasks, set up alerts, and define and track SLAs in order to ensure that service requests are handled in a timely manner.

iLLÜM’s managed ITSM Service Desk includes:

1. Service Catalog: A catalog of services, such as incident management, problem management, change management, and service request management, that can be used to centrally manage and deliver IT services.
2. Incident Management: A process for managing and resolving incidents, such as system outages, hardware and software issues, and user requests.
3. Problem Management: A process for identifying, analyzing, and resolving root cause problems.
4. Change Management: A process for managing and assessing changes to IT services and infrastructure.
5. Service Request Management: A process for managing and fulfilling service requests.
6. Knowledge Management: A process for capturing, storing, and sharing information related to IT services and processes.
7. Reporting and Analytics: A process for generating reports and analyzing data related to IT services and processes.
8. Automation and Self-Service: A process for automating IT services and processes and providing self-service options to end users.

As with all iLLÜM Advisor offerings, our managed ITSM Service Desk offering is provided on-demand, as-a-service, and on month-to-month bases.  – Schedule 20 Minutes